FAQ

lease contact me if you require a specific length not available in the listing.

Custom and personalised orders are absolutely available! Please contact me to get a quote.

Every single item in my store are beautifully gift packaged at no extra charge :-)

There's primarily two reasons why I cannot accept returns for veils and other fashion items.

The first reason is that I am a maker - not a shop. The service that I am selling on Etsy is for a custom made, one of a kind veil for each bride who makes a purchase. When you purchase a White Jasmine veil on Etsy, you are buying something made by me, for you. Not a veil made for someone else, that I'm selling or re-selling. As such, I cannot accept returns as I have no avenue to re-sell a returned veil.

The second reason is that some brides have, in the past, purchased a veil, worn it on their wedding day, and returned it afterwards, which is not the service I offer on Etsy. I sell fashion - I don't rent fashion.

Thank you for understanding 😊

Carefully take the veil out of the box, please make sure your nail does not have sharp edge. Hang it up somewhere avoid direct sunlight and dust. It will remove most of the wrinkles after few days. To remove any stubborn wrinkles, wet this part with clean cold water and dry it naturally.

Please do NOT use steamer or iron